LEADERSHIP

bobby j. hopewell, ba, ma, emt-p
president/ceo

Mr. Hopewell, a Michigan native brings 29 years of extensive healthcare, leadership and public service experience to MHR. He has a passion for serving and service delivery, especially as it relates to ensuring a positive impact for those being served. Mr. Hopewell was previously the Administrator Director of Borgess Health Park in Battle Creek, where he was responsible for the activation and occupancy of the $26.9 million; 65,000 square foot ambulatory care facility. In previous roles, Mr. Hopewell served as Director of Hospitality Services for Borgess Health, Manager of Community Relations and the Referral and Information Center for Bronson Healthcare. Each position provided him the opportunity to demonstrate his commitment to driving patient centered healthcare delivery.

ROBERT N. FARRELL, MA, EMT-P, I/C
DIRECTOR OF CUSTOMER EXPERIENCE

Mr. Farrell brings over 20 years of emergency medical services experience to MHR, including serving as a paramedic, firefighter, EMS systems administrator and instructional faculty in emergency medical education. He has held many leadership positions, most recently serving as the National Disaster Life Support Coordinator for the State of Michigan and the State of Michigan Operations Coordinator for Team Rubicon. Mr. Farrell received his Master of Arts from Western Michigan University in Kalamazoo, MI and a Bachelor of Arts from Hope College in Holland, MI.

LYN BERGHUIS, BS
EXPERIENCE IMPROVEMENT SPECIALIST

Ms. Berghuis has more than 15 years of healthcare experience working in a variety of leadership capacities. These include spearheading major patient experience improvement initiatives, creating and conducting new hire customer service training, managing complex service recovery situations, and co-facilitating Lean exercises such as value stream mapping. She has extraordinary command of data analytics, performance improvement initiatives and goal setting.

Ms. Berghuis has worked with leading healthcare organizations such as BayCare Health System (Tampa), Froedtert Health (Wisconsin), Georgia Health System (Georgia), MemorialCare (California), Poudre Valley Health (Colorado), St. Joseph Health System (Texas) and Mayo Health Clinic (Minnesota).

She received her Bachelor of Science in Business Administration, specializing in Hospitality Management and graduated Summa Cum Laude from Fort Lauderdale College. She obtained her Lean Healthcare Certification from the University of Michigan, College of Engineering. Ms. Berghuis is presently pursuing a Master of Arts in Organizational Leadership with a concentration in Training Design and Delivery at Lewis University in Romeoville, Illinois.

LUKE REYNOLDS
CHIEF TECHNOLOGY OFFICER

Mr. Reynolds has 10 years IT management experience with a focus on data management, systems management and internal IT engineering. Reynolds brings a unique view looking for IT opportunities to improve workflows and business operations. Mr. Reynolds is currently a part of Newmind Group, an INC 500 company, and the fastest growing technology company in Michigan.

JAKE BETZOLD, BS, MBA
APPLICATION DESIGN LEADER

Mr. Betzold has led successful application development projects for Facebook, Netflix, Twitter, Franklin Covey and many others. He brings an eye for detail and an ability to convert strategic plans and customer stories into actionable development plans and management strategies to our partner development agency.

Prior to working with Maestro and MHR, Mr. Betzold was a senior design engineer and project manager for Stryker Instruments, where he helped design Neuro-Spine products and managed design documentation for industry and FDA compliance. Mr. Betzold Received his BS. in Biomechanical Engineering from Michigan Technical University and his MBA in Management from Western Michigan University.