Justin Reed talks about the relationship between patient experience scores and employee engagement.

Assistant Chief Justin Reed from Cy Fair Volunteer Ambulance Service talks about improving overall patient experience ratings by engaging employee feedback sessions with management.

According to his findings lower patient experience scores become an early predictor of employee engagement and create a path for early intervention to invest in employees and help them succeed.

Assistant Chief Justin Reed is Committee Chair to the National EMS Management Association’s Quality and Performance Improvement Committee, and Cy Fair Volunteer Fire Department Assistant Chief of Emergency Medical Services.