Patient Experience Survey
Easy, Accurate, and Actionable: Explore the patient experience survey and reporting tools trusted by more EMS leaders.
SURVEY COLLECTION

Upload your EMR data and EMS Survey Team produces and conducts individual surveys within days of patient transport. Our standardized survey collects 20 performance metrics and gives opportunity for unstructured feedback. If a survey raises a red flag; we send a real-time alert, along with a copy of the survey, for immediate follow up.

DATA ANALYSIS

EMS Survey Team partnered with a globally recognized research firm to develop an accurate, independent patient experience survey and analysis platform for Emergency Medical Services agencies.

REPORTING

Standardized monthly, quarterly and annual performance reports include analysis of four key areas of patient experience and an overall score. Scores are delivered in an easy to review graphical and tabular format. Complete interactive spreadsheets are included for additional detailed analysis.

BENCHMARKING

Identify strengths and opportunities for improvement. See how your patient experiences compare to our database of patient experiences in 26 states.

Benchmarked patient experience reports will give you quantitative and qualitative information to support funding requests for equipment, personnel and technology. These reports also provide a simple way to communicate successes to stakeholders, governing bodies and corporate leadership.

HIPAA COMPLIANT SECURITY

Our cloud based data storage platform and our onsite data analysis center both comply with HIPAA data security standards.

An export file from your EMR system is uploaded via a 128bit encrypted SSL to our secure cloud storage.

Our team collects and randomizes your data separating all personal and medical information. When our surveys are conducted none of your patients medical information is included. Only a unique identifier key connects the patient back to the specific experience.

"are my company's results excellent, good, average, not so good?"
Build and Share Reports Online Package Reports for Key Personnel or Stakeholders

Each patient experience survey from EMS Survey team includes 26 data points across 5 areas of the patient engagement with your agency. Standardized reports built from this comprehensive data provide actionable insights by segment of the patient experience.

Build and share report documents including:

  • Dispatch Analysis
  • Ambulance Scoring
  • Medic by Medic Scoring
  • Office Staff Analysis
  • Overall Analysis
  • Executive Summary
  • Top Box Score Analysis
  • +7 More Standardized Reports

Custom reports available upon request

Drive Performance by identifying strengths & Opportunities for Growth Optimize with Benchmarked Industry Data

Identify strengths and opportunities for improvement. See how your patient experiences compare to our database of patient experiences in 30 states.

Benchmarked patient experience reports will give you quantitative and qualitative information to support funding requests for equipment, personnel and technology. These reports also provide a simple way to communicate successes to stakeholders, governing bodies and corporate leadership.