Resolved – We have confirmed the reprocessing of survey results. Recent survey responses processed for mail-distribution agencies have been confirmed as available.
Monitoring – We are monitoring the results of our reprocessing of recent survey results and will update when we have verified the fix and fully restored service.
Fix Applied – The source of the processing issue has been identified and fixed. We are beginning to fully reprocess our internally reviewed survey responses, and data should become available overnight in the EMS Survey Team Portal.
Interim Activity – We are beginning a manual processing effort of existing responses while we complete necessary fixes. More information will be provided after manual processing.
Identified – The issue has been narrowed down to a problem with our mail-distributed response import process. Our engineering team is investigating a fix, where will will reprocess our internally processed responses.
Investigating – We are currently investigating an issue affecting the process that makes new survey responses visible in your portal. Some agencies may notice that recent survey responses are not syncing and appearing in the EMS Survey Team Portal.
Please note: No survey response data has been lost. All data has been successfully collected and secured in our backend systems. The issue has been identified as strictly related to a delay in how this data is syncing and rendering on the EMS Survey Team Portal. Our engineering team is actively investigating the root cause of this import bottleneck. We will provide an update as soon as we have isolated the issue and have an estimated timeline for resolution.