Identified – We are working to restore the latest data for a confirmed small subset of agencies. We have began communications with affected agencies. Please note: No survey response data has been lost.
Investigating – We have identified a small subset of mail-distribution agencies that have had some, but not all survey responses restored. We have confirmed the import and processing of survey responses has been completed that affected all mail-distribution clients, and are currently investigating a display issue related to the affected agencies. We will update when we have identified the cause of this issue. We are reaching out specifically to the small subset of agencies regarding this issue.
Please note: No survey response data has been lost. All data has been successfully collected and secured in our backend systems. The issue has been identified as strictly related to a delay in how this data is syncing and rendering on the EMS Survey Team Portal. Our engineering team is actively investigating the root cause of this import bottleneck. We will provide an update as soon as we have isolated the issue and have an estimated timeline for resolution.