Chief, Bruce Evans, of Upper Pine River Protection Districts, understands the importance of good customer service. As a pre-hospital leader, he knows EMS patient satisfaction starts with hiring the right people that are dedicated, caring and empathetic. Individuals that come to work every day prepared to provide outstanding clinical care, while focusing on creating a great patient experience for every single patient they encounter.
Read the full article here: https://www.firehouse.com/ems/article/21077580/ems-good-customer-service-is-essential
