RECENT ARTICLES

Leadership, Advancement…Trends

EMS Survey Team is committed to being a great partner for our clients as well as an asset to the EMS industry as a whole.  That’s why it was an honor to work with @Ask_Fitch and @ems1 to bring our experience in survey and data analysis to the EMS Trend report.   We had the opportunity to dive into the EMS Trend Report through the lens of Employee Engagement.  This article highlights a number of key findings.   A Tale of Two Trends Parallel findings in EMS survey data elevate leadership and career advancement as essential to employee engagement   Nov 18, 2021 By

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A Discussion on Gender Diversity and Inclusion in EMS With Julie Beach and Linda Frederiksen

The EMS field is full of passionate, purposeful people who spend their lives serving others. Still, according to a 2019 study, the profession is comprised mostly of white men with few women first responders (and even fewer people of color). In fact, between 2008 and 2017, the percentage of new women paramedics never rose above 23%, while the percentage of women EMTs only increased from 28% in 2008 to 35% in 2017.   Diversity and inclusion in EMS is a multifaceted issue involving race, sexual orientation, religion, and much more — but providing increased representation for women specifically is important.

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Taney County Ambulance District: Using Surveys to Boost Team Morale

Taney County Ambulance District (TCAD) knows that there are numerous factors that contribute to low morale of team members.  Not only do they understand the challenges of low morale, EMS Survey Team helps them identify ways to improve it. Learn more in this Taney County Ambulance District patient experience case study: Click Here to Download PDF

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EMS: Good Customer Service is Essential

Chief, Bruce Evans, of Upper Pine River Protection Districts,  understands the importance of good customer service.  As a pre-hospital leader, he knows EMS patient satisfaction starts with hiring the right people that are dedicated, caring and empathetic. Individuals that come to work every day prepared to provide outstanding clinical care, while focusing on creating a great patient experience for every single patient they encounter.   Read the full article here: https://www.firehouse.com/ems/article/21077580/ems-good-customer-service-is-essential

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How EMS Survey Team Took St. Charles County Ambulance District to the Next Level

WORKING WITH EMS SURVEY TEAM TO ACHIEVE RESULTS EMS Survey Team has been proud to partner with St. Charles County Ambulance District (SCCAD) to elevate the importance of the patient experience. We have a passion for ensuring that patients are afforded the opportunity to highlight the care they received from these amazing EMS providers on the frontline. Moreover, we applaud the leadership at SCCAD for valuing the importance of patients having the opportunity to provide their voice. Read more in this SCCAD EMS Patient Satisfaction Case Study: Download PDF

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