Patient experience surveys provide a window into your EMS agency operations. Here are a few ways to elevate your service and survey scores Creating a positive patient experience is a cornerstone of the services EMS providers offer and a major contributor to their continued success. After all, most people don’t call emergency medical services more than once in their lifetime. And since it’s usually an emotional event, EMS providers can significantly impact the overall experience. However, it can be a challenge for EMS providers to get actionable data that clarifies the patient experience. That’s where EMS Survey Team can help.