The EMS field is full of passionate, purposeful people who spend their lives serving others. Still, according to a 2019 study, the profession is comprised mostly of white men with few women first responders (and even fewer people of color). In fact, between 2008 and 2017, the percentage of new women paramedics never rose above 23%, while the percentage of women EMTs only increased from 28% in 2008 to 35% in 2017. Diversity and inclusion in EMS is a multifaceted issue involving race, sexual orientation, religion, and much more — but providing increased representation for women specifically is important.
Taney County Ambulance District (TCAD) knows that there are numerous factors that contribute to low morale of team members. Not only do they understand the challenges of low morale, EMS Survey Team helps them identify ways to improve it. Learn more in this Taney County Ambulance District patient experience case study: Click Here to Download PDF
Chief, Bruce Evans, of Upper Pine River Protection Districts, understands the importance of good customer service. As a pre-hospital leader, he knows EMS patient satisfaction starts with hiring the right people that are dedicated, caring and empathetic. Individuals that come to work every day prepared to provide outstanding clinical care, while focusing on creating a great patient experience for every single patient they encounter. Read the full article here: https://www.firehouse.com/ems/article/21077580/ems-good-customer-service-is-essential
WORKING WITH EMS SURVEY TEAM TO ACHIEVE RESULTS EMS Survey Team has been proud to partner with St. Charles County Ambulance District (SCCAD) to elevate the importance of the patient experience. We have a passion for ensuring that patients are afforded the opportunity to highlight the care they received from these amazing EMS providers on the frontline. Moreover, we applaud the leadership at SCCAD for valuing the importance of patients having the opportunity to provide their voice. Read more in this SCCAD EMS Patient Satisfaction Case Study: Download PDF
As patient experience becomes an ever more important component to EMS agencies’ operations, an increasing number of decisions are being based on data, particularly patient feedback data. Most providers choose to capture this feedback via patient experience surveys in one of three ways: mail, text, or email. Each of these methods has advantages and disadvantages, which we will discuss here. Traditional Methods to Capture Patient Experience Feedback Mail The majority of patients using EMS systems are older adults, and the general consensus is that this population is more comfortable using mail (i.e., paper) to provide feedback on