Best Practices in Patient Experience Q&A

The following Q&A is provided as a follow-up to our recent Webcast, “Best Practices in Patient Experience.” If you’re actively surveying or considering survey options, this post is a must read. How would this practice work with hospital-based EMS systems where the hospital uses it’s own survey? An EMS survey complements the hospital’s questionnaire, which is always geared toward the patient’s experience while in the hospital. Conducted separately and based on patient data you provide, EMS Survey Team would ask questions specific to your response time, care, and interaction with each patient. Our questionnaire aligns with the Consumer Assessment of Healthcare

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4 things EMS Companies With the Highest Patient Experience Ratings Do Differently… Number 4 May Surprise You.

We reviewed our database of over 98 agencies in 25 states and examined our top box scores. This analysis shows what the highest rated agencies had in common in their patient experience surveys. The top box scores for the top 10 performing agencies average 1.67 points above the national average score of 92.19. The company with the leading EMS patient experience score ranks 3.40 points above the national average at 95.59. The 4 areas where the top scoring EMS agencies are outperforming the average in patient experience are that they: 1. Show Care While Giving Care Medics from the top

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EMS Survey Team partners with Journal of Emergency Medical Services (JEMS)

JEMS has selected EMS Survey team as their official survey partner and is proud to launch the 2015 Salary Survey Report. EMS Survey team redesigned the salary survey and increased overall survey response rate by 245% (n = 1,266) and improved salary survey response by 148% (n = 2,186) over the previous year. And JEMS brought in two industry leading thinkers — Jonathan Washko and Michael G. Ragone to write the report. Read the full report here: 2015 Salary Survey This survey is just the beginning. We will continue to collect and analyze industry trends and insights in partnership with

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Medstar Mobile Healthcare Shares Keys to Patient Experience with

MedStar Mobile Healthcare recently released the compilation of two years of patient satisfaction scores from over 2,500 surveys to our community and healthcare stakeholders. This release, conducted by an external agency and without any filtering by MedStar, is a response to one of the many ways the Patient Protection and Affordable Care Act (ACA) is revolutionizing our healthcare delivery system – placing significant emphasis on the patient’s experience of care. We are thrilled that MedStar had the highest score of all comparable agencies in 14 of the 24 questions asked of patients!   Read the full article on  

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