EMS PATIENT EXPERIENCE ANALYTICS & INSIGHTS FOR GROWTH-ORIENTED LEADERS.

PATIENT EXPERIENCE SURVEYS

Trusted by EMS Leaders: Clear, Credible Insights That Drive Better Care

Uncover patient feedback that fuels performance, strengthens crews, and supports smarter decisions. 

REAL FEEDBACK. BETTER CARE.

Our Patient Experience Surveys help EMS agencies see care through the eyes of patients and families—whether from a 911 call or a scheduled transport. With the largest EMS patient experience database in the industry, you can benchmark performance with confidence. Drill down to crew-level reports to identify training opportunities, recognize exceptional care, and drive meaningful improvements across your organization.

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SURVEY COLLECTION

SURVEY COLLECTION

Upload your EMR data and EMS Survey Team produces and conducts individual surveys within days of patient transport. Our standardized survey collects 24 performance metrics and gives opportunity for unstructured feedback.
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DATA ANALYSIS

DATA ANALYSIS

EMS Survey Team partnered with a globally recognized research firm to develop an accurate, independent patient experience survey and analysis platform for Emergency Medical Services agencies.
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REPORTING

REPORTING

Monthly, quarterly and annual reports include analysis of 4 key areas of patient experience and an overall score delivered in an easy to review graphical and tabular format. Complete interactive spreadsheets are also included.
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BENCHMARKING

BENCHMARKING

See how patient experiences compare to our database of 25 states. Benchmark reports give you quantitative and qualitative data to support funding requests for equipment, personnel and technology, communicating successes to stakeholders, governing bodies and corporate leadership.
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HIPAA COMPLIANT SECURITY

HIPAA COMPLIANT SECURITY

Our cloud based data storage platform and onsite data analysis center comply with HIPAA data security standards. Exports from your EMR system are uploaded via a 128bit encrypted SSL. When surveys are conducted no patient medical information is included. Only a unique ID key connects patients back to experiences.
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